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Responsible for the contents of this website Jens Borker
Conception, Design & Realisation
Online Dispute Resolution
The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr/ that consumers can use to settle a dispute. This site also contains additional information on dispute resolution.
Out-of-court dispute resolution
We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board in the event of a dispute with a consumer.